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Does higher customer satisfaction influence sales

The product or service that a brand is offering is definitely a criterion However studies show that customers tend to choose brands that offer good customer service They want swift consistent and accurate service that makes them feel valued.

Phykon com

@ Customer support and services | Posted 23 Apr, 2019 | Science & Technology

Posted By: Phykon com (Posted 19 Aug, 2019)

What are the best ways to attract new customers?


Customers want service that is fast, accurate and efficient. Everyone wants excellent after-sales support. And round-the-clock, omnipresent service is a necessity. The spotlight is on customer service.

Today, good customer service is as important as price and quality of a product. Maybe, even …

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Posted By: Phykon com (Posted 16 Aug, 2019)

Why do you need to outsource call center services to an outsourcing partner?


“High value for a lower cost” — that sums up the answer to this question.


Outsourcing services allows you to add more value to your services, for half the cost of doing it in-house.

It is not easy to set up an in-house call centre. You need to spend on setting up the facilities, …

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Posted By: Phykon com (Posted 14 Aug, 2019)

What are the various services, if I outsourced inbound call center services in India?


Call centre outsourcing services or inbound call centre services is crucial for businesses looking make a transformation in their customer service strategy. If you are keen on providing excellent customer service, you need to up your game when it comes to extending support to customers.


In order …

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Posted By: Phykon com (Posted 13 Aug, 2019)

How can you outsource a call centre for customer support and outreach? What are the best services sorted by cost?


There is no doubt that customer service is a priority for businesses today. It is a true brand differentiator. But when you are faced with the daunting task of fielding a huge call volume or customer queries and you are understaffed, it would be wiser to outsource customer service to experience …

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Posted By: Phykon com (Posted 08 Aug, 2019)

What is the best way to determine a potential customer?


There are many way to target and connect with potential customers. It is important to determine your potential customers if you are looking to revamp you current strategies or setting up a new one. Gathering and analyzing data is a huge part of the process.




Survey your customers: You cannot …

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Posted By: Phykon com (Posted 06 Aug, 2019)

What are the objectives of customer satisfaction?


Customer satisfaction is a top indicator of customer loyalty and it increases chances for repeat sales. It not only brings down customer churn, it boosts positive word-of-mouth promotion.


When you provide good customer service, customer satisfaction rises. When your customers are satisfied, they …

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Posted By: Phykon com (Posted 05 Aug, 2019)

What is the difference between customer service and customer experience?


Today, customers have a greater choice than ever before. They have increased accessibility to a wide variety of products and services. This also means an increase in competition. Businesses have to adapt to provide the excellent customer services to retain and grow their customer base. Service …

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Posted By: Phykon com (Posted 31 Jul, 2019)

What are 3 important qualities of customer service?


While there are numerous qualities that must define excellent customer service, there are 3 main ones that cannot be overlooked. These are: Good knowledge of product/service, Clear communications and Customer-centric attitude.

We know how businesses use call centre outsourcing services or inbound …

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Posted By: Phykon com (Posted 26 Jul, 2019)

What strategies do you use for good customer service?


Businesses need to employ various strategies to extend good customer service.

Inbound call centre services or call centre outsourcing services revolve around customer queries and complaints. In Inbound call centre to stay ahead of the competition you need to be present on various channels to …

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Posted By: Phykon com (Posted 25 Jul, 2019)

What are the best ways to sharpen offline customer engagement strategy?


It is important to build customer loyalty towards the brand and to build this loyalty, you need to review the various touch points that influence the customer.


Once a customer purchases from you, you need to extend excellent customer support to retain them. One of your offline touch points in the …

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Posted By: Phykon com (Posted 24 Jul, 2019)

How shall a company drive the culture of customer experience?


A positive customer experience is a coordinated effort of various employees involved in different activities in a business. Creating a favourable customer experience should be part of the company culture. Since good customer service is critical to the growth of the business, it is not a …

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Posted By: Phykon com (Posted 10 Jul, 2019)

How do you balance meeting sales quotas while maximizing customer satisfaction?


The number one aspect would be to have a sound product or service. You cannot provide excellent customer services or meet your sales quota with a lousy product or service.


But where do you go from there?

How can you meet your sales quota? You need a good product to sell. When your customers are …

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Posted By: Phykon com (Posted 04 Jul, 2019)

How do you think social media has affected customer service?


Social media plays a huge role in the way customers interact with brands. Today’s consumers are digitally connected. They are on all the social media platforms. Rather than call inbound call centre services and waiting to connect to an agent, they post on social media platforms the very second …

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Posted By: Phykon com (Posted 25 Jun, 2019)

How can the focus on customer experience help you drive growth in revenue?


Not long back, having the best product and price alone were the pillars to a successful business. That has changed. Today customer service is king. Only businesses with good customer service succeed. Poor customer service drives customers to a different brand. This can cost dearly.


Customer …

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Posted By: Phykon com (Posted 20 Jun, 2019)

What is customer retention? What is its role in a business?


Customer retention is the process of retaining existing customers by getting them to continue buying from you. The goal is to retain as many customers as possible through customer and brand loyalty programmers. It also involves mitigating customer churn through excellent customer service.


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Posted By: Phykon com (Posted 19 Jun, 2019)

What should be your goals for improving customer experience?


All the interactions that a customer makes with a business, from discovering the brand to getting to know the brand to purchase and service, forms customer experience. It is developed over multiple touch points. Delivering excellent customer service is a top goal in the customer experience …

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Posted By: Phykon com (Posted 18 Jun, 2019)

What are the parameters required for world class customer support?


World-class customer support is all about providing good customer service. And it isn’t something that can be described through a single aspect. Good customer service, or even, excellent customer service, means different things to different people.


In general, most customers want service that …

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Posted By: Phykon com (Posted 17 Jun, 2019)

How do you create a better customer experience?


With the amazing advances that technology has made, people are more connected with each other. Today, customers have a greater choice than ever before. They have increased accessibility to a wide variety of products and services. This also means an increase in competition. Businesses have to adapt …

View Full Story


Posted By: Phykon com (Posted 14 Jun, 2019)

What are the fastest ways to improve the customer experience?


While there are no definitive manuals that can guide you to deliver good customer service, certain basic tactics can guide you along. The goal of every business should be to keep their existing customers happy and rope in new customers.


While using metrics to measure performance of inbound call …

View Full Story


Posted By: Phykon com (Posted 13 Jun, 2019)

What does "customer service experience" mean?


With the amazing advances that technology has made, people are more connected with each other. Today, customers have a greater choice than ever before. They have increased accessibility to a wide variety of products and services. This also means an increase in competition. Businesses have to adapt …

View Full Story


Posted By: Phykon com (Posted 12 Jun, 2019)

How can we build a strong relationship with customers?


Managing your relationship with your customers is crucial in ensuring continuing loyalty towards your brand. Roping in new customers is no small task. It is several times more costly to bring in new customers than it is to retain existing ones. So you need to employ every strategy to achieve this, …

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Posted By: Phykon com (Posted 10 Jun, 2019)

What is good customer service and why is it important?


Good customer service isn’t something that can be described through a single aspect. And good customer service, or even, excellent customer service, means different things to different people.


In general, most customers want service that is swift, consistent, omnipresent, knowledgeable and …

View Full Story


Posted By: Phykon com (Posted 07 Jun, 2019)

What are the best ways to overcome customer objections during the sales process?


Outbound call centre services see skilled agents trying to closes sales with existing and potential customers. Unlike inbound call centre services where customers seek the agents help, here, the customer or buyer is not always open to a sales call.


A sales process is not a piece of cake. It is …

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Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 03 Jun, 2019)

How would you improve customer service at your company?


With the amazing advances that technology has made, people are more connected with each other. Today, customers have a greater choice than ever before. They have increased accessibility to a wide variety of products and services. This also means an increase in competition. Businesses have to adapt …

View Full Story


Posted By: Phykon com (Posted 31 May, 2019)

What does customer satisfaction mean to you?


Customer satisfaction is a main focus of marketing teams. Today building loyalty is important to retain existing customers and to attract new ones. The quality of the product or service that a brand is offering is definitely a criterion. However, studies show that customers tend to choose brands …

View Full Story


Posted By: Phykon com (Posted 30 May, 2019)

What is the difference between call center and contact center?


Call centres and contact centres are utilized extensively by brands to extend excellent customer service to their customers. Although these terms are used interchangeably, they are not the same thing.

Both are used for customer service and both provide phone support. Both use excellent customer …

View Full Story


Posted By: Phykon com (Posted 27 May, 2019)

What are some tips for providing good customer service?


Good customer service is a no.1 priority for businesses today. It builds brand loyalty and increases customer satisfaction. Building loyalty is important to retain existing customers and to attract new ones.


The quality of the product or service that a brand is offering is definitely a criterion. …

View Full Story


Posted By: Phykon com (Posted 24 May, 2019)

How can you improve customer experience in a call centre?


While there are no definitive manuals that can guide you to deliver good customer service, certain basic tactics can guide you along. The goal of every business should be to keep their existing customers happy and rope in new customers.

While using metrics to measure performance of inbound call …

View Full Story


Posted By: Phykon com (Posted 22 May, 2019)

What is the best way you have handled inept customer service?


Poor customer service can cost the business. More so when most customers commonly interact with their brand through inbound call centre services.


How the agent interacts with the customer influences the way in which the customer perceives your brand.

Customers should be able to build a positive …

View Full Story


Posted By: Phykon com (Posted 20 May, 2019)

How is artificial intelligence transforming customer support service in current times?


AI has taken customer service by storm. There is a lot of discussion now regarding how AI can transform customer experience by providing excellent customer service.

Most of the communications in inbound call centre services revolved around the phone. Now with digital technology emerging and …

View Full Story


Posted By: Phykon com (Posted 09 May, 2019)

Is being happy toward customers a part of good customer service?


The answer is a resounding ‘Yes!’!


Excellent customer service is vital to any organization.

It retains existing customers and brings in new ones. It makes for great brand publicity and, hence, word of mouth promotion. Happy customers tell others about their positive experience.

Excellent …

View Full Story


Posted By: Phykon com (Posted 07 May, 2019)

Is being happy toward customers a part of good customer service?


The answer is a resounding ‘Yes!’!

Excellent customer service is vital to any organization.

It retains existing customers and brings in new ones. It makes for great brand publicity and, hence, word of mouth promotion. Happy customers tell others about their positive experience.

Excellent …

View Full Story


Posted By: Phykon com (Posted 06 May, 2019)

What are the factors that could affect your customer experience in 2019?


Digital advancement in recent years has seen consumers demanding more precise and more sophisticated customer service systems and features. While in recent years we did see consumers going into raptures over new technology and trends, constant technology transformations lead to higher expectations. …

View Full Story


Posted By: Phykon com (Posted 30 Apr, 2019)

Everyone hates calling customer care numbers that lead to call centers. What is the best solution to this problem?


                                                                            Inbound call centre services

More …

View Full Story


Posted By: Phykon com (Posted 29 Apr, 2019)

How can I create a customer service strategy?


Studies show that more than 80% of businesses that take special efforts at delivering a superior customer experience see better results. Studies also show how a happy customer will tell 9 others, while unhappy customers would tell 16 others. This goes to show that customers value customer service …

View Full Story


Posted By: Phykon com (Posted 23 Apr, 2019)

Does higher customer satisfaction influence sales?


Customer satisfaction is a main focus of marketing teams. Today building loyalty is important to retain existing customers and to attract new ones. The quality of the product or service that a brand is offering is definitely a criterion. However, studies show that customers tend to choose brands …

View Full Story