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Does higher customer satisfaction influence sales

The product or service that a brand is offering is definitely a criterion However studies show that customers tend to choose brands that offer good customer service They want swift consistent and accurate service that makes them feel valued.

Phykon com

@ Customer support and services | Posted 23 Apr, 2019 | Science & Technology

Posted By: Phykon com (Posted 18 Oct, 2019)

What is a good way to make your customer satisfaction percentage increase?


Customer satisfaction is a crucial factor in the success of a business. Unhappy customers can cost businesses a great deal! It is not just enough to provide a good product or offer a good price. Excellent customer service is what customers are after. Studies show that consumers are willing to pay …

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Posted By: Phykon com (Posted 17 Oct, 2019)

Are quality, customer satisfaction and their factors the same?


Customer satisfaction is how happy customers are with a brand’s products or services. It is an indication of how a company’s products or services meet or exceed the expectation of customers. How well does the purchased product or service perform, how good was the purchase experience, does the …

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Posted By: Phykon com (Posted 16 Oct, 2019)

What are other ways to measure customer satisfaction apart from 'customer satisfaction surveys'?


Excellent customer service helps you retain existing customers and to bring in new ones. On the contrary, poor customer service is a contributor for customer churn. Also, unsatisfied customers tell others about their bad brand experience. When this happens on the social media, imagine how many …

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Posted By: Phykon com (Posted 15 Oct, 2019)

How can we improve customer satisfaction with our services which we are offering?


Today, good products or services are not the only criteria to make customers happy. They want excellent customer service too. In fact, studies show that consumers are willing to pay more for good customer service. They prefer brands that provide reliable after-sales support. Some brands provide …

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Posted By: Phykon com (Posted 14 Oct, 2019)

What is strategic outsourcing?


Strategic outsourcing lets you focus on your core functions while a competent outsourcing service provider takes care of one or all of your routine business functions. For example, inbound call centre services providers or call centre outsourcing services providers deliver excellent customer …

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Posted By: Phykon com (Posted 11 Oct, 2019)

How does your company approach customer support?


The goal of excellent customer service should be to not only meet customers’ needs, but also to go beyond their expectations. A good customer service team can give you the start you require.


But how must they approach customer support?


                …

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Posted By: Phykon com (Posted 10 Oct, 2019)

How do you think does technology contribute to improved customer service?


Technology helps you improve customer service, thus, elevating customer experience and boosting customer loyalty.

Today customers are not just a phone call away; they are a click, an email or a social post away.



Call centre services have now taken up multichannel capabilities to connect with their …

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Posted By: Phykon com (Posted 09 Oct, 2019)

What is customer service, and how can we make our customers happy?


Good customer service is an important part of a business. Customer service is the extension of support to customers before, during and after a purchase. Brands take care of customers’ needs by delivering professional, consistent, swift and useful assistance. It can be a direct …

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Posted By: Phykon com (Posted 04 Oct, 2019)

How can an organization benefit from having good customer care or customer services?


What makes up a good business? Happy and loyal customers. And this is possible only by providing excellent customer service.


When customers are happy, they stay with a brand for years and recommend it to others. You cannot run a successful business just on the basis on a good product or service, …

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Posted By: Phykon com (Posted 03 Oct, 2019)

What is the difference between customer experience and user experience?


Both Customer Experience (CX) and User Experience (UX) play an important part in the success of a good customer service strategy and in building customer loyalty to the brand.


Customer Experience is much broader than User Experience. User Experience is an important component of Customer …

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Posted By: Phykon com (Posted 27 Sep, 2019)

Why is it necessary to outsource?


Through outsourcing, businesses gain higher profit margins. You save on labour and operational costs which translate into significant savings. While the most pronounced benefit is cost-effectiveness, businesses also turn to outsourced services so that they can focus on the core areas of their …

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Posted By: Phykon com (Posted 20 Sep, 2019)

What are some essential customer service skills?


Think of the most effective and most satisfying interaction you’ve had with a brand, as a customer. What struck you as the most striking quality in that customer service agent? Was it their smile, or gentle tone, or approachability or how they patiently listened to you while you ranted?


Or think …

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Posted By: Phykon com (Posted 19 Sep, 2019)

Why is customer service important?


Customer service is an integral part of any business. Every business needs customers to thrive. Customers seek brands that provide good customer service. In fact, studies show that consumers are willing to pay more for better customer service. And for this reason, it is important for brands to …

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Posted By: Phykon com (Posted 18 Sep, 2019)

What is quality customer service?


Quality customer service is good customer service. And good customer service always connects with the customer. You can develop a positive relationship with the customer through superior interactions that cater to the needs of the client.


                …

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Posted By: Phykon com (Posted 17 Sep, 2019)

Why is friendliness important in customer service?


Friendliness is the core component of customer service. No matter how irate the customer is, no matter how difficult the customer is, no matter how aloof the customer is, the customer agent can win them over just with a friendly attitude.




Friendliness is not a trainable attitude. Customer …

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Posted By: Phykon com (Posted 11 Sep, 2019)

How can the user experience with call centres be improved?


The inbound call centre or inbound call centre services is one of the major channels through which brands aim to provide excellent customer service. It helps them connect with their customer through phone support. It is still the go-to channels for most customers, when faced with a complex issue. …

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Posted By: Phykon com (Posted 10 Sep, 2019)

How healthy are your customer relationships?


Build healthy relationships with your customers by improving your customer service. Excellent customer service equates with healthy customer relationships. Every successful business recognizes this. But how can you improve your customer service? You can do this by improving your customer service …

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Posted By: Phykon com (Posted 06 Sep, 2019)

What are the recent technology trends for call centers?


Gone are the days when agents at the inbound call centre services companies or call centre outsourcing services companies waded through technology glitches at the call centre services. Once upon a time, agents used to read out from stilted scripts and toggle between systems trying to cull out …

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Posted By: Phykon com (Posted 04 Sep, 2019)

How can a call centre improve customer satisfaction?


Customer satisfaction is a strong indicator of customer loyalty. It brings in repeat sales. It reduces customer churn and boosts positive word-of-mouth promotion.


Customer satisfaction rises with good customer service. Satisfied customers stick to a brand and this ensures repeat sales. Satisfied …

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Posted By: Phykon com (Posted 03 Sep, 2019)

What's the difference between a call center and customer service?


At a call centre, agents handle inbound call centre services or outbound call centre services, or sometimes, a blend of the two — through phone calls. Call centres are equipped to handle a large volume of calls — incoming and outgoing. Call centres largely handle sales, customer service and …

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Posted By: Phykon com (Posted 30 Aug, 2019)

What is the difference between 'calls offered' and 'calls received' in call centers?


Calls offered and calls received are terms used at companies that extend inbound call centre services or call centre outsourcing services.


Inbound calls offered refers to the total number of calls that reach a call centre. This number includes abandoned calls, answered calls, diverted calls, calls …

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Posted By: Phykon com (Posted 29 Aug, 2019)

What are five characteristics of quality customer service?


Customer service is all about making customers happy and satisfied. It is crucial for businesses to retain existing customers. Happy customers can bring in more business.


Good customer service makes a tremendous difference in customer experience. Hiring a competent inbound call centre services or …

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Posted By: Phykon com (Posted 28 Aug, 2019)

What is an inbound call centre, and why is it important?


Inbound call centre is central to an excellent customer service strategy. An inbound call centre receives calls from customers regarding queries, requests or complaints. These calls are directed to customer support representatives or agents who attend to the customers with the required support or …

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Posted By: Phykon com (Posted 19 Aug, 2019)

What are the best ways to attract new customers?


Customers want service that is fast, accurate and efficient. Everyone wants excellent after-sales support. And round-the-clock, omnipresent service is a necessity. The spotlight is on customer service.

Today, good customer service is as important as price and quality of a product. Maybe, even …

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Posted By: Phykon com (Posted 16 Aug, 2019)

Why do you need to outsource call center services to an outsourcing partner?


“High value for a lower cost” — that sums up the answer to this question.


Outsourcing services allows you to add more value to your services, for half the cost of doing it in-house.

It is not easy to set up an in-house call centre. You need to spend on setting up the facilities, …

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Posted By: Phykon com (Posted 14 Aug, 2019)

What are the various services, if I outsourced inbound call center services in India?


Call centre outsourcing services or inbound call centre services is crucial for businesses looking make a transformation in their customer service strategy. If you are keen on providing excellent customer service, you need to up your game when it comes to extending support to customers.


In order …

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Posted By: Phykon com (Posted 13 Aug, 2019)

How can you outsource a call centre for customer support and outreach? What are the best services sorted by cost?


There is no doubt that customer service is a priority for businesses today. It is a true brand differentiator. But when you are faced with the daunting task of fielding a huge call volume or customer queries and you are understaffed, it would be wiser to outsource customer service to experience …

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Posted By: Phykon com (Posted 08 Aug, 2019)

What is the best way to determine a potential customer?


There are many way to target and connect with potential customers. It is important to determine your potential customers if you are looking to revamp you current strategies or setting up a new one. Gathering and analyzing data is a huge part of the process.




Survey your customers: You cannot …

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Posted By: Phykon com (Posted 06 Aug, 2019)

What are the objectives of customer satisfaction?


Customer satisfaction is a top indicator of customer loyalty and it increases chances for repeat sales. It not only brings down customer churn, it boosts positive word-of-mouth promotion.


When you provide good customer service, customer satisfaction rises. When your customers are satisfied, they …

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Posted By: Phykon com (Posted 05 Aug, 2019)

What is the difference between customer service and customer experience?


Today, customers have a greater choice than ever before. They have increased accessibility to a wide variety of products and services. This also means an increase in competition. Businesses have to adapt to provide the excellent customer services to retain and grow their customer base. Service …

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Posted By: Phykon com (Posted 31 Jul, 2019)

What are 3 important qualities of customer service?


While there are numerous qualities that must define excellent customer service, there are 3 main ones that cannot be overlooked. These are: Good knowledge of product/service, Clear communications and Customer-centric attitude.

We know how businesses use call centre outsourcing services or inbound …

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Posted By: Phykon com (Posted 26 Jul, 2019)

What strategies do you use for good customer service?


Businesses need to employ various strategies to extend good customer service.

Inbound call centre services or call centre outsourcing services revolve around customer queries and complaints. In Inbound call centre to stay ahead of the competition you need to be present on various channels to …

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Posted By: Phykon com (Posted 25 Jul, 2019)

What are the best ways to sharpen offline customer engagement strategy?


It is important to build customer loyalty towards the brand and to build this loyalty, you need to review the various touch points that influence the customer.


Once a customer purchases from you, you need to extend excellent customer support to retain them. One of your offline touch points in the …

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Posted By: Phykon com (Posted 24 Jul, 2019)

How shall a company drive the culture of customer experience?


A positive customer experience is a coordinated effort of various employees involved in different activities in a business. Creating a favourable customer experience should be part of the company culture. Since good customer service is critical to the growth of the business, it is not a …

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Posted By: Phykon com (Posted 10 Jul, 2019)

How do you balance meeting sales quotas while maximizing customer satisfaction?


The number one aspect would be to have a sound product or service. You cannot provide excellent customer services or meet your sales quota with a lousy product or service.


But where do you go from there?

How can you meet your sales quota? You need a good product to sell. When your customers are …

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Posted By: Phykon com (Posted 04 Jul, 2019)

How do you think social media has affected customer service?


Social media plays a huge role in the way customers interact with brands. Today’s consumers are digitally connected. They are on all the social media platforms. Rather than call inbound call centre services and waiting to connect to an agent, they post on social media platforms the very second …

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Posted By: Phykon com (Posted 25 Jun, 2019)

How can the focus on customer experience help you drive growth in revenue?


Not long back, having the best product and price alone were the pillars to a successful business. That has changed. Today customer service is king. Only businesses with good customer service succeed. Poor customer service drives customers to a different brand. This can cost dearly.


Customer …

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Posted By: Phykon com (Posted 20 Jun, 2019)

What is customer retention? What is its role in a business?


Customer retention is the process of retaining existing customers by getting them to continue buying from you. The goal is to retain as many customers as possible through customer and brand loyalty programmers. It also involves mitigating customer churn through excellent customer service.


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Posted By: Phykon com (Posted 19 Jun, 2019)

What should be your goals for improving customer experience?


All the interactions that a customer makes with a business, from discovering the brand to getting to know the brand to purchase and service, forms customer experience. It is developed over multiple touch points. Delivering excellent customer service is a top goal in the customer experience …

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Posted By: Phykon com (Posted 18 Jun, 2019)

What are the parameters required for world class customer support?


World-class customer support is all about providing good customer service. And it isn’t something that can be described through a single aspect. Good customer service, or even, excellent customer service, means different things to different people.


In general, most customers want service that …

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Posted By: Phykon com (Posted 17 Jun, 2019)

How do you create a better customer experience?


With the amazing advances that technology has made, people are more connected with each other. Today, customers have a greater choice than ever before. They have increased accessibility to a wide variety of products and services. This also means an increase in competition. Businesses have to adapt …

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Posted By: Phykon com (Posted 14 Jun, 2019)

What are the fastest ways to improve the customer experience?


While there are no definitive manuals that can guide you to deliver good customer service, certain basic tactics can guide you along. The goal of every business should be to keep their existing customers happy and rope in new customers.


While using metrics to measure performance of inbound call …

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Posted By: Phykon com (Posted 13 Jun, 2019)

What does "customer service experience" mean?


With the amazing advances that technology has made, people are more connected with each other. Today, customers have a greater choice than ever before. They have increased accessibility to a wide variety of products and services. This also means an increase in competition. Businesses have to adapt …

View Full Story


Posted By: Phykon com (Posted 12 Jun, 2019)

How can we build a strong relationship with customers?


Managing your relationship with your customers is crucial in ensuring continuing loyalty towards your brand. Roping in new customers is no small task. It is several times more costly to bring in new customers than it is to retain existing ones. So you need to employ every strategy to achieve this, …

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Posted By: Phykon com (Posted 10 Jun, 2019)

What is good customer service and why is it important?


Good customer service isn’t something that can be described through a single aspect. And good customer service, or even, excellent customer service, means different things to different people.


In general, most customers want service that is swift, consistent, omnipresent, knowledgeable and …

View Full Story


Posted By: Phykon com (Posted 07 Jun, 2019)

What are the best ways to overcome customer objections during the sales process?


Outbound call centre services see skilled agents trying to closes sales with existing and potential customers. Unlike inbound call centre services where customers seek the agents help, here, the customer or buyer is not always open to a sales call.


A sales process is not a piece of cake. It is …

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Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 06 Jun, 2019)

How do I build an efficient online customer support?


You can provide efficient online customer support along with inbound call centre services by following these basic guidelines:


Get the right customer support tool

Today you have various customer support tools to choose from. Study each to see what fits your business the best. You can deliver …

View Full Story


Posted By: Phykon com (Posted 03 Jun, 2019)

How would you improve customer service at your company?


With the amazing advances that technology has made, people are more connected with each other. Today, customers have a greater choice than ever before. They have increased accessibility to a wide variety of products and services. This also means an increase in competition. Businesses have to adapt …

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Posted By: Phykon com (Posted 31 May, 2019)

What does customer satisfaction mean to you?


Customer satisfaction is a main focus of marketing teams. Today building loyalty is important to retain existing customers and to attract new ones. The quality of the product or service that a brand is offering is definitely a criterion. However, studies show that customers tend to choose brands …

View Full Story


Posted By: Phykon com (Posted 30 May, 2019)

What is the difference between call center and contact center?


Call centres and contact centres are utilized extensively by brands to extend excellent customer service to their customers. Although these terms are used interchangeably, they are not the same thing.

Both are used for customer service and both provide phone support. Both use excellent customer …

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Posted By: Phykon com (Posted 27 May, 2019)

What are some tips for providing good customer service?


Good customer service is a no.1 priority for businesses today. It builds brand loyalty and increases customer satisfaction. Building loyalty is important to retain existing customers and to attract new ones.


The quality of the product or service that a brand is offering is definitely a criterion. …

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Posted By: Phykon com (Posted 24 May, 2019)

How can you improve customer experience in a call centre?


While there are no definitive manuals that can guide you to deliver good customer service, certain basic tactics can guide you along. The goal of every business should be to keep their existing customers happy and rope in new customers.

While using metrics to measure performance of inbound call …

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Posted By: Phykon com (Posted 22 May, 2019)

What is the best way you have handled inept customer service?


Poor customer service can cost the business. More so when most customers commonly interact with their brand through inbound call centre services.


How the agent interacts with the customer influences the way in which the customer perceives your brand.

Customers should be able to build a positive …

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Posted By: Phykon com (Posted 20 May, 2019)

How is artificial intelligence transforming customer support service in current times?


AI has taken customer service by storm. There is a lot of discussion now regarding how AI can transform customer experience by providing excellent customer service.

Most of the communications in inbound call centre services revolved around the phone. Now with digital technology emerging and …

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Posted By: Phykon com (Posted 09 May, 2019)

Is being happy toward customers a part of good customer service?


The answer is a resounding ‘Yes!’!


Excellent customer service is vital to any organization.

It retains existing customers and brings in new ones. It makes for great brand publicity and, hence, word of mouth promotion. Happy customers tell others about their positive experience.

Excellent …

View Full Story


Posted By: Phykon com (Posted 07 May, 2019)

Is being happy toward customers a part of good customer service?


The answer is a resounding ‘Yes!’!

Excellent customer service is vital to any organization.

It retains existing customers and brings in new ones. It makes for great brand publicity and, hence, word of mouth promotion. Happy customers tell others about their positive experience.

Excellent …

View Full Story


Posted By: Phykon com (Posted 06 May, 2019)

What are the factors that could affect your customer experience in 2019?


Digital advancement in recent years has seen consumers demanding more precise and more sophisticated customer service systems and features. While in recent years we did see consumers going into raptures over new technology and trends, constant technology transformations lead to higher expectations. …

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Posted By: Phykon com (Posted 30 Apr, 2019)

Everyone hates calling customer care numbers that lead to call centers. What is the best solution to this problem?


                                                                            Inbound call centre services

More …

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Posted By: Phykon com (Posted 29 Apr, 2019)

How can I create a customer service strategy?


Studies show that more than 80% of businesses that take special efforts at delivering a superior customer experience see better results. Studies also show how a happy customer will tell 9 others, while unhappy customers would tell 16 others. This goes to show that customers value customer service …

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Posted By: Phykon com (Posted 23 Apr, 2019)

Does higher customer satisfaction influence sales?


Customer satisfaction is a main focus of marketing teams. Today building loyalty is important to retain existing customers and to attract new ones. The quality of the product or service that a brand is offering is definitely a criterion. However, studies show that customers tend to choose brands …

View Full Story