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Tata Consultancy Services (TCS) makes sure that improvement initiatives are well documented and tracked via various channels for purposes of transparency, accountability and continuous process/system enhancement. These initiatives form the basis of its commitment to innovation and quality improvement across a wide range of services and operations.
Among other things, one major way TCS records its improvement initiatives is by means of Quality Management System (QMS), which is quite comprehensive. Within the QMS framework, improvement initiatives are put down systematically by logging them in, categorizing them as such as monitoring them respectively. With this centralized point of access to all entries made into it, an initiative’s journey from proposal through implementation can be traced easily; therefore no potential for improving a process would be overlooked or ignored. Besides, every initiative is allocated a distinct identification number thereby making it convenient to trace back at any time in future.
Apart from that, TCS employs Lean Six Sigma and Agile as strong project management methodologies which provide systematic approaches to identify priority, and implement improvement projects. They foster a continuous improvement culture through involving employees at all levels in idea generation and other improvement efforts. These methodologies typically result in project deliverables such as project charters, action plans and progress reports.
Similarly, TCS employs digital platforms and collaboration tools for recording of improvement initiatives. Documents related to these include project charters; meeting minutes; performance metrics are stored on online portals, intranet sites. Moreover, it enables real-time sharing of updates with other team members within the organization.
TCS also focuses on knowledge management because it sees the need to capture lessons learned from successful initiatives. Internal newsletters disseminate this information through the use of various channels including knowledge-sharing sessions.
To put it simply, the TCS is known to keep track on progress made in enhancing its operations through utilization of organized frameworks, digital platforms and knowledge sharing means. In this way, TCS shows its commitment towards making continuous improvements while adding value to their customers.
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