What are patient engagement services?

Vineet Bhatt

| Posted on 11-Sep-2023

Patient engagement services include a range of strategies, technologies, and engagement activities that keep the patient at the center of the clinical trials. It aims to improve patient experience and foster better outcomes, as expected at the end of the research.

The services include:

Education & Updates regarding diagnosis & medication.
Managing appointments according to convenience.
Providing instant & secure access to the medical records.
Real-time monitoring of the data collection analysis & sharing the same with them for early interventions.
Empowering patients to take part in surveys and quizzes to measure patient care strength & improve it, if necessary, through better patient experience.

Giant tech platforms like Jeeva's Omnichannel Patient Engagement, Medidata's CTMS, Veeva CTMS & Medrio CTMS are some of the famous tools that clinical stakeholders prefer using while performing patient engagement activities.

Also Read- How would You Increase Patient Engagement?

Aditi Ahuja

Financial Advisor | Posted on 24-Apr-2019

The moment healthcare service providers and patients work together for a better outcome supported by information technologies; the process is termed as patient engagement. Nowadays, we see patients wanting to be a part of the decision-making process so that they get the desired health effect. For that, doctors need to adopt patient engagement services which help them better connect with their patients.

The patient engagement technology aims to integrate healthcare experts’ ‘e-connect’ with their patients as well as families. It involves:

• Patient portal adoption

• Secure messaging

• Social media

• Health-related technologies

It is one of the essential tips for better patient engagement.

Read the following patient engagement solutions:

1. Webinars – These drive successful outcomes and also establish an Omnichannel adherence for patients.

2. Videos – Interacting medical services between the doctor and the patient which helps implement a better understanding of both parties’ requisites.

3. Digital strategies – Leveraging an interactive session on social media and creating a larger community for these services.

4. Continuous care – Treatment care provided in this platform proves to be uniform as well as seamless. Consistency in the services makes the entire concept appealing.

5. Patient education – Online portals such as Health Tap provide digital information on medication required for patient conditions, thus, educating the patient party with what is going on.

The healthcare sector works simultaneously on both online and offline platforms. The need to solidify the connection between the patient and medical service providers has become highly significant. Such engagement services strive to create a functional structure in the medical industry.