Some of the latest trends in Digital experience are as follows-
- Finding a balance between humanity and automation.
- An increasing presence of bots in digital customer experience
- Customers expect hyper- personalised experiences.
- consumers highly value transparency.
- data protection is crucial.
- The hype around AI is growing, not fading.
These are the new and latest trends. These are mostly preferable in digital platform. Customers enjoy these services and mostly users have such experiences.