A chatbot is a computer program powered by artificial intelligence (AI) that enables text or voice-based conversations with users, mimicking human interaction. These digital agents are versatile tools used across a spectrum of platforms, such as websites, messaging apps, and social media, to automate tasks, offer information, address queries, and engage in dialogues.
Chatbots rely on Natural Language Processing (NLP) algorithms to comprehend and interpret user inputs, enabling them to provide responses that feel human-like. They excel in task automation, managing duties like appointment scheduling, FAQs, recommendations, and order processing. One of their standout features is their 24/7 availability, making them accessible at any time, irrespective of time zones.
Moreover, chatbots can handle multiple conversations concurrently, making them invaluable for businesses dealing with high volumes of customer interactions. Some chatbots incorporate machine learning, allowing them to refine their responses through continuous learning from user interactions.
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A chatbot is like a computer friend that can talk to people using written words or spoken words. It helps with things and talks back to you. Some are simple and follow rules, while others are really smart and use fancy technology.
These helpful bots are used in many jobs. For example, in places like stores, they can answer common questions, solve small problems, and give info all day and night. This makes it easy for businesses to talk to their customers. In online shops, chatbots can assist shoppers in finding things, buying stuff, and keeping track of deliveries.
The super smart chatbots learn from talking to people. They use special tools to understand what you mean and how you feel. They can even change how they talk based on what's going on. Some chatbots are even designed to have their own personality or be experts in certain things, so they seem more like a real person.
All in all, chatbots are like helpful robots that make things easier. They make talking to businesses smoother and nicer. You can find them on websites, chat apps, and other online places. They help with customer service, make things run better, and make info and help more available.
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Chatbot is a computer program that enable human conversation with an end user. Modern chatbots use AI techniques like natural language processing (NLP) to understand the user’s questions responses to them.Chatbots help users to find information and responding to users query without the need for human via text input, audio input or both.Chatbot technology is in everywhere from SMS, WhatsApp and Facebook Messenger to workplace messaging applications.Latest evolution of chatbots is Amazon Alexa.
How Chatbot works:
Take input from user then analyse the user's request and then identify entities related to user's query and reply to user according to their query.AI chatbots employ a variety of AI technologies, natural language processing (NLP) and natural language understanding (NLU) that accurately found user questions and reply them according to their query.While Virtual agents pair those AI technologies with robotic process automation (RPA) to act directly upon the user’s intent without further human intervention.Virtual agents are a further evolution of AI chatbot software.