What is Service Level Agreement?Add Answer
Hey Aalia Singh,
Service Level Agreement (SLA) is an agreement between the client and service provider. In other words it is a 'bond'. In this the client and the service provider agrees the terms and condition and mutually decides to accept or leave a certain task.
For Example: Let us suppose you are the higher authority in a Soap company and you are hiring new employees for the company in this case that is me. So, there will be a agreement between you and me regarding terms and condition of the job, job description, Salary and many more. I will sign the contract / bond or SLA if i find that the company is providing me enough like expected salary, good working hours and most important that company is hiring me for a period of time that is 1 year or something (this is what we agreed on contract).
Hope this clarifies your doubt.