As a person living in the 21st century, you are inevitably dependent on information technology to make every step of your life easier. You need it for work, for entertainment, and even just to get by. However, this dependency is also a double-edged sword: one minute you’re immersed in data and information; the next moment they’ve disappeared from your computer screen, and everything around you has slowed down noticeably. It happens so often that we hardly notice — we just shrug off these breakdowns as unfortunate coincidences.
But when it comes to running an online business that involves customer interactions and transactions at all levels — from point of sale all the way up to accounting — such coincidences can be disastrous.
