Lufthansa is the airline of choice for many travellers, but they are not so popular with those who have had their flights cancelled. The airlines go about cancelling tickets in different ways. You can cancel your ticket through both email and phone. You can also request an extension for your flight or even find out if you're entitled to compensation for delays or cancellations.
The best way to approach Lufthansa customer support if you want to cancel or amend a booking is via email. You will need to know the following:
- The flight number of your booking and departure date
- Your full name on the booking and any reference numbers (e.g., PNR) or confirmation numbers included on your ticket or booking confirmation email.
- Flight number and destination airport (if you have booked connecting flights) of your outbound flight(s). If you are travelling with children, be sure to include their names as well.
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