(Do not quote me with this answer. I am not an expert. I just did basic research and framed it. If you’re really serious about knowing your rights as a consumer of energy, you should approach an expert or lawyer for personalized help!)
(Courtesy: ET EnergyWorld)
Just like you’re covered by the consumer protection law when you purchase something (soap, chocolates, more), your rights when consuming energy, similarly, are protected by astatutory body. Different countries have different regulators and energy rights regulations. In India, it’s Central Electricity Regulatory Commission (CERC) that is in-charge to protect consumers’ energy rights under Section 76 of the Electricity Act 2003.
Now coming to what exactly are your “energy rights”, there are plenty.
To put it in a very broad way, it is your right to consume energy in return for an exchange. And if at any time, per existing laws and regulations, you see an infringe and fraud on that right, you can take the complaint to the regulator.
It is your right to choose the desired energy provider. It is your right to cancel the connection at any time you prefer without any explanation. It is your right to ask questions and be fully aware, informed and educated about the plan, pricing and policies of the energy provider. You have the right to challenge the increase in your monthly payment. You have the right to challenge and sue your energy company if you sense or suspect any fraudulent instances (like false meter readings, unjustified cost hike, more).
I am sure, as a consumer of energy, we have plenty of rights – and consumer laws to protect those rights.
Again, if you seriously want to know your energy rights, instead of searching web, kindly approach an expert or lawyer for personalized help.
Hope this answer brought value to you.